Merchant Accounts Services Blog Accept Credit Card Processing Today
 

8 responses to “How do I contact my credit card company? I call and only get automatic answer machine?” RSS icon

  • Isn’t that funny? They have plenty of live people to call to solicit their credit cards or call you if you are late on a payment though!

  • Wait until it gives you all your options and then do nothing and it will automatically transfer you to a customer service agent, or wait for it to tell you what number to push to be transferred to a customer service rep.

  • Go to the website, they may have another number listed or an E-mail address.

  • Try pressing ‘0′ or ‘9′ or the * key. One of these will usually lead to an operator.

  • I don’t waste my time on the phone. I could never get a “real person” to vent my spleen to, it was always some recording telling me to press this button or that. If you want to protect your rights as a consumer, write them a letter and make sure you keep a copy.

  • Try searching for the issuer on gethuman.com. They are a good source for info on getting past automated systems.

  • Sometimes if you keep pressing ‘0′ it will automatically send your call to a live person

  • Sometimes staying on the line and pushing no buttons will break thru…good luck. The telephone is so personal these days…yuk!!!


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Credit Card Processing