1 responses to “Q&A: After scanning a customer’s credit card, the machine tells you to confiscate the card. What should you do?”

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  ed July 3rd, 2011 at 13:10

  In 50 years retail, I had this occur only once.

  The card issuer immediatly called by phone.
  When I told the customer that they wished to speak to him, he hurridly left the store.

  It was a stolen card.
  Thieves ordinarily keep purchases under the known limit that requires no authorizatuon. About $ 20-25.00.

  Usually the salesperson will turn it over to management to handle and the card is retained.
  In some cases, a recovered stolen card results in a reward. Often about $ 50.00.